Electronic Billing, Payment & Presentment
Multi-Channel Payment Collection: InfoSend Northeast’s payment platform provides customer convenience to pay by web, telephone, SMS, CSR, in-person EMV and bank payments.
One-Time and Automatic Payments: Allow customers to quickly make a one-time payment, as well as sign up to have their payment account auto debited with each billing cycle.
Paperless Bill Notification and Presentment: Notify customers via email when a new bill is available and securely deliver exact replica of printed document to a customer's inbox or show online via the secure portal.
Mobile-Ready Customer Engagement: All products are mobile-compatible out of the box with no app store downloads required of customers. Powered by InfoSend Northeast’s CCM platform, customer specific messaging and payment reminders are delivered electronically.
Interactive Voice Response (IVR): Accept customer payments via automated phone service with InfoSend-hosted phone number, enabling client phone systems to redirect customers with ease.
SMS Text-to-Pay: Enrolled customers may opt in to receive text notifications of new bills and reply to have the registered payment method drafted for the amount due, speeding up the time to payment.
Bank Payments (MasterCard RPPS): InfoSend can collect customer payments made via Online Banking and include them within the remittance file alongside other payment channels, saving the headache of processing these as paper checks.
Consolidated Lockbox Reconciliation: Daily report of all payment channels provided in an easily accessible format.