Customer Communications Management with a Single Platform

• Multi-Channel Distribution: One data processing platform manages the import and handling of data files. This core system can then output the information to all delivery channels.

• Electronic Communications: the single platform can send Emails, SMS or make Outbound IVR phone calls according to customer preference.

• Secure: Upload data via our secure website, FTP with optional PGP encryption or SFTP into a PCI, HIPAA and SOC audited environment.

• Innovative Document Designs: Document redesign consulting – we create your new document look and feel and then our document composition creates bill images for both printed and paperless bills.

• Customizable Messaging and Business Rules: Create and schedule document messages by customer type or account number, with paper suppression and distribution workflow completely customizable to meet client needs.

• Online Proofing, Job and Mail Tracking: Web-based system to track and view samples of print or eBills before they are sent and monitor the job batch through distribution to the customer.

• Detailed Reporting: A variety of standard reports can be accessed via web portal or emailed to you, including a detailed breakdown comparison of inputs and outputs.

• Archiving and Secure Third-Party API Access: Documents can be stored within an InfoSend Northeast archive and may be accessed by clients via an InfoSend Northeast portal. InfoSend Northeast also has an API available, allowing any vendor the client authorizes to pull customer documents for display.